Did you know that 96% of travelers consider guest reviews important when searching for a hotel?
If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.
Ask your guests to write a review of your hotel
Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:
- During the check-out process: you can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
- In follow-up emails: if you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
- In your social media channels: if your guests leave a review on your social media, pay attention to it and be sure to respond.
How to respond to your guests?
Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.
- Limit the number of people who respond to reviews: use the same person for review responses to keep the same tone and language.
- Do not wait too long before responding to a review: responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
- Acknowledge and apologize for any bad experience: always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.
As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.
I can't say more than thank you for the great time I spend in Paris. The only recomendation that I can say is the size of the bed, in twins beds was imposible to sit in low bed. I kick my head many times with upper bed.
le regent need fix bed issues and everything will be fine after. It's in centre of Paris touristic zone Staff very cool and hostel is clean, they have also working lift.
Too expensive for too small rooms
The establishment is in a highly recommended area. You leave the subway and there is next to the Sacre Coeur and a few meters beyond you can enter the bohemian neighborhood and reach the Moulin Rouge. The attic that touched us was very cozy the only one but it was the bathroom, it could be cleaner. Le Regent workers have been super friendly and attentive at all times. They have made our stay very comfortable.
Excelente servicio, cumplió todas mis expectativas, el personal muy amable. Lo recomiendo. Gracias por su atención personal Le Regent.
Hôtel sympa et très bien placé. Chambre très propre, moderne et chaleureuse. L’espace déjeuner est agréable. Petit déjeuner français correct mais le jus d’orange n’est pas terrible. Hôtel à recommander.
Great place and location! Staff was friendly and welcoming and so helpful! Great experience for travelers. Room was clean and welcoming. Great common areas- everyone looks comfortable.
You've got amazing services!!!!
Nice place to stay. First trip in Paris. Would recommend
La chambre est trop petite, meme s'il s'agit d'un dortoir. Aucun moyen de mettre en SÉCURITÉ un costume sur cintre. Ainsi le costume doit etre mis dans un petit box, et qd il ressort du box, il est froissé. Le systeme de chauffage est obsolète. Dans la chambre il faisait une chaleur étouffante. La première nuit, je n'ai pratiquement pas fermé l'oeil de la nuit. J'ai du le signaler à 2 reprises afin de pouvoir dormir pendant la 2 eme nuit dans des conditions acceptables.