Guest Review Module

Did you know that 96% of travelers consider guest reviews important when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process: you can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails: if you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels: if your guests leave a review on your social media, pay attention to it and be sure to respond.

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews: use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review: responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience: always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

Cleanliness90%
Location93%
Staff93%
Rooms86%
Fun84%

Dress hunger is missing in the room.

Rating : 84

Its the 2 time.i stay at the hostel. It's fantastic

Rating : 100

The room was small but very clean, nice view of the Sacré Cœur. The sound insulation is a bit poor but not much noise during the night. I had a great experience.

Rating : 84

problème de mixité, de lits en hauteur pour les personnes de 60 ans et de sanitaires : une toilette et une douche par étage...par contre les chambres de 6 lits bénéficient pour les 2 derniers lits au fond d'une porte isolante et d'une toilette et d'une douche §

Rating : 84

Room was clean and worm, service was friendly and helpful, very good location. Thank You very much!

Rating : 92

Rating : 80

Idéal pour une visite de Paris en Famille. Calme et propre. Accueil chaleureux. Rien à redire.

Rating : 96

Bonjour à l’équipe du Regent! Je suis arrivée aux alentours de 13h et j’ai beaucoup apprécié que la chambre soit déjà prête. L’espace d’accueil est propre et moderne. Concernant la chambre dans laquelle j'étais, c’est un peu plus mitigé: la salle de bain et les toilettes ne paraissent ni très propres ni en bon état au premier abord et fournir du savon liquide juste pour se laver les mains pourrait être bien. Je n’ai trouvé qu’une seule prise de courant dans la chambre, en plus située très en hauteur. Il y a sûrement plus de prises à l’accueil, mais lorsque l’on souhaite rester dans la chambre pour se reposer, tout en chargeant ses appareils, cela reste très peu pratique. Merci pour votre accueil, et ce, à toute heure!

Rating : 76

no hot water the first day

Rating : 96

Everything was great during our stay, expect for a not so friendly behavior form the kitchen staff while we were going to have our breakfast (it wasn't 10 am yet). Apart from this situation, rest of the staff was very friendly and helpful, luggage storage well appreciated, so we would definitely recommended your place.

Rating : 92
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